Privacy Policy Joom99 – Your Information, Always Protected

1Introduction

Joom99 ("we", "Platform") is fully committed to protecting the privacy of every individual who uses our services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, protection, and sharing of your personal data when you use the joom99 website, mobile app, or any other services offered by joom99.

By registering an account or continuing to use the joom99 platform after being notified of changes to this Policy, you are deemed to have read, understood, and agreed to how we manage your personal data as described herein.

2Personal Data We Collect

Joom99 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We may also collect data you voluntarily provide when filling out survey forms, participating in promotional programmes, or when contacting our customer support team.

3How We Use Your Data

The personal data we collect is used solely for legitimate and necessary purposes in operating the joom99 platform. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your member account, including secure login and identity verification (KYC).
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, fraud prevention, and reporting to relevant authorities when required.
• Service Improvement: Analysing aggregated usage patterns to improve user experience, develop new features, and optimise platform performance.
• Service Communications: Sending important account-related notifications, security updates, policy changes, and responses to your enquiries.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest joom99 news — only to members who have consented to receive them. You may unsubscribe at any time.
• Platform Security: Detecting and preventing fraud, system abuse, suspicious activity, and cybersecurity threats that could affect other members.

4Sharing Data With Third Parties

Joom99 understands that your privacy is a trust we hold with full responsibility. We do not sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. However, there are certain situations where data sharing is necessary:

• Trusted Service Providers: We share necessary data with licensed payment providers, identity verification service providers, and technical infrastructure providers that help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Regulatory Authority: When required by law, court order, or relevant authority, we may be required to disclose certain information. We will notify you of any such disclosure where permitted by law.
• Game Partners: Third-party game providers offering games on the joom99 platform may receive session data necessary for game operation. This data is kept to a minimum and does not include sensitive financial information.
• Business Transfer: In the event of any merger, acquisition, or asset sale, member data may be transferred as part of the business assets. You will be notified in advance should this occur.

5Cookies & Tracking Technologies

Joom99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helps us understand how members use the platform — most visited pages, time spent, and navigation patterns. This data is used to improve the overall user experience.
• Preference Cookies: Saving your personal settings such as preferred language, display mode, and game preferences so you don't have to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and maintain the integrity of your session throughout your time on the platform.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect platform functionality or your user experience.

6Data Security & Protection Measures

Joom99 continuously invests in the latest security infrastructure to ensure your personal data remains protected against cyber threats, unauthorised access, and data breaches. Key security measures we employ include:

• SSL/TLS Encryption: All communications between your device and joom99 servers are secured with the latest SSL/TLS encryption protocols, ensuring your data cannot be intercepted in transit.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including financial information and identity verification documents — is encrypted using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): joom99 offers two-factor authentication for all member accounts as an added layer of security during login.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect any unusual activity or unauthorised access attempts.

7Your Rights Regarding Personal Data

As a joom99 member, you have certain rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our Privacy team by email at [email protected]. We will process your request within 30 business days of receipt.

8Data Retention Period

Joom99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account is active and for a specified period after account closure to fulfill legal obligations.
• Financial Transaction Records: Retained for a minimum of seven (7) years following a transaction, in accordance with Malaysia's financial legal requirements.
• Security Logs: Retained for twelve (12) months for security investigation and fraud prevention purposes.
• Communication Data: Support chat records and emails are retained for two (2) years for reference and quality control purposes.
• Marketing Data: Retained until you withdraw your consent or close your account, whichever comes first.

Once the applicable retention period has expired, your data will be securely deleted or anonymised in a manner that can no longer be linked back to you.

9Child Protection

The joom99 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

10Amendments to the Privacy Policy

Joom99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• In-platform notifications on joom99 when logged in
• Notification email to the address registered with your account
• Updates the "Last Updated" date shown at the top of this document

We encourage you to review this Privacy Policy periodically. Continued use of the joom99 platform after the effective date of any amendments constitutes acceptance of the updated policy.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how joom99 handles your personal data, we encourage you to contact us directly. Our Privacy team is ready to assist you in a timely manner.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated and joom99 has not resolved your concern satisfactorily.