Terms and Conditions of Use Joom99

1Introduction & Acceptance of Terms

Welcome to joom99 ("Platform", "we", "joom99"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "User") and joom99 regarding your use of all services, websites, mobile applications, and products we offer.

By registering an account, making a deposit, or using any part of the joom99 platform, you are deemed to have read, understood, and fully agreed to these Terms. If you do not agree with any part of these Terms, you are advised not to use our platform.

Joom99 operates as an online betting entertainment platform offering a variety of games including Live Casino, Slots, Sports, bingo, and betting. The platform is fully operated online and is accessible via web browser or mobile app.

2Registration & Account Management

To access the full services of joom99, you are required to register an account by providing truthful, accurate, and up-to-date information. Registration is free and open to individuals who meet the following requirements:

• Age Requirement: You must be at least 18 years of age at the time of registration. joom99 reserves the right to request proof of age at any time and to close any account that does not meet this requirement.
• One Account Per Individual: Each individual, IP address, device, and physical address is permitted to hold only one active account. Owning multiple accounts may result in the closure of all associated accounts without any refund of existing balances.
• Accurate Information: All information provided during registration — including full name, date of birth, phone number, and email address — must be accurate and consistent with valid identification documents.
• KYC Verification: joom99 reserves the right to request identity verification (KYC) documents at any time, particularly before processing your first withdrawal or when unusual activity is detected on your account.

You are solely responsible for keeping your account password secure and not sharing it with anyone. Any activity that occurs on your account using your login credentials is your responsibility. If you suspect unauthorised access to your account, please contact our support team immediately.

3Deposits & Payment Methods

Joom99 supports a variety of deposit methods suited for Malaysia users, including FPX online banking, direct bank transfer, local e-wallets, and other digital payment options. All deposits are processed using SSL encryption to ensure the security of your transactions.

• Minimum Deposit Amount: Each deposit has a minimum limit as stated on the deposit page. This limit may vary depending on the payment method selected.
• Currency: All transactions are processed in Malaysian Ringgit (MYR). If you deposit in another currency, the exchange rate applicable at the time of the transaction will apply.
• Source of Funds: You must use a bank account or payment method registered in your own name. Using third-party accounts for deposits is strictly prohibited.
• Processing: Deposits are typically credited to your joom99 account within minutes of confirmation by the bank or payment provider. joom99 is not responsible for delays caused by banks or third-party payment providers.

4Fund Withdrawal

Joom99 is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals will be processed to the same bank account or payment method used for the deposit, subject to successful identity verification.

• Minimum Withdrawal Amount: The minimum amount for each withdrawal request is as stated on the platform's withdrawal page, depending on the selected method.
• Processing Time: Withdrawal requests are typically processed within 1 to 3 business days after full KYC verification is completed. Processing times may vary depending on the receiving bank.
• Identity Verification: For first-time withdrawals or withdrawals exceeding certain limits, joom99 reserves the right to request additional verification documents before processing the request.
• Rollover Requirements: If you receive any bonus, the associated rollover requirements must be fully met before any withdrawal of bonus-related funds is permitted.
• Request Cancellation: Withdrawal requests that have been submitted for processing cannot be cancelled. Please ensure all details entered are correct before confirming your request.

5Bonuses, Promotions & Rewards

Joom99 offers a wide range of bonuses and promotions from time to time, including a welcome bonus for new members, deposit bonuses, weekly cashback, and VIP programme rewards. Each bonus offer is subject to specific terms and rollover requirements.

• Rollover Requirement: Each bonus has its own rollover (multiple wagering) requirement that must be fulfilled before a withdrawal is permitted. This requirement is clearly stated on each promotional offer.
• One Active Bonus at a Time: Generally, only one active bonus is permitted at a time unless otherwise stated in the specific promotion's terms.
• Validity Period: All bonuses have an expiry date. Unused bonuses or unfulfilled rollover requirements within the specified period will be automatically forfeited.
• Eligibility: joom99 reserves the right to determine member eligibility for any bonus or promotion. Members found to have abused the bonus system will forfeit their right to receive bonuses in the future.
• Promotion Changes: joom99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, provided that such changes do not unfairly affect bonuses currently undergoing rollover.

6Game Rules & Integrity

All games offered on the joom99 platform use certified Random Number Generators (RNG) or are operated by licensed live casino studios. Every game has been independently audited to ensure genuine fairness and randomness.

The outcome of each game round is final and cannot be disputed if it has been correctly recorded by the system. In the event of a dispute regarding a game result, joom99 will refer to the stored server logs as definitive evidence.

Winnings obtained through system failures, software bugs, or other unintended technical errors are void and may be reclaimed by joom99. Members found to have deliberately exploited technical errors may face disciplinary action, including account closure.

7Prohibited Conduct & Activities

Use of the joom99 platform is subject to full compliance with all applicable rules. The following activities are strictly forbidden and may result in immediate account closure without any refund:

• Fraud & Manipulation: Any attempt to defraud, manipulate, or exploit the joom99 system, games, or promotions is strictly prohibited.
• Money Laundering: joom99 complies with all anti-money laundering (AML) laws. Using the platform for money laundering purposes is a serious offence that will be reported to the relevant authorities.
• Automated Software: The use of bots, automated scripts, artificial intelligence software, or any tools that provide an unfair advantage in gameplay is strictly prohibited.
• Collusion: Collusion between members to manipulate game outcomes or exploit the bonus system is prohibited and may result in the closure of all accounts involved.
• Bonus Abuse: Registering multiple accounts, using false identities, or employing any other method to claim bonuses beyond the permitted limits is prohibited.
• Inappropriate Content: Sending any threatening, abusive, or harassing communications to staff or other members through our platform is prohibited.

8Account Closure & Suspension

Joom99 reserves the right to suspend or close any account at any time in the event of a breach of these Terms, suspicious activity, or at the member's own request. Account closure decisions are final in cases involving fraud or serious violations.

Members may also close their own account at any time by contacting our support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures, subject to the completion of any active rollover requirements.

9Privacy & Data Protection

Joom99 takes your privacy seriously. All personal data collected during registration and use of the platform is processed in accordance with Privacy Policy our detailed policy. Your data will not be sold or shared with third parties without your explicit consent, except as required by law.

By using the joom99 platform, you agree to the collection and processing of your personal data for the purposes of service operation, fraud prevention, legal compliance, and platform improvement. Further details on how we manage your data are available in our Privacy Policy.

10Limitation of Liability & Disclaimer

The joom99 platform is provided "as is" and "as available". While we strive to ensure the platform operates smoothly at all times, we do not guarantee that the service will always be free from interruptions, errors, or temporary unavailability.

Joom99 is not liable for any losses arising from: internet service disruptions, technical failures beyond our control, third-party actions, or legitimate betting outcomes. All betting activities are conducted at the member's own risk.

11Responsible Gaming

Joom99 is fully committed to the principles of responsible gaming. We provide a range of tools and resources to help members maintain control over their betting activity, including daily/weekly/monthly deposit limits, gaming session limits, and self-exclusion options.

If you or someone you know shows signs of a gambling problem, we encourage you to contact our support team or visit the Responsible Gaming us for further information and assistance. joom99 always prioritises member well-being over platform profit.

12Terms Amendment & Applicable Law

Joom99 reserves the right to update or amend these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notification or email at least 7 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes acceptance of the amended terms.

These Terms and Conditions are governed by applicable law, and any disputes arising in connection with these Terms shall be resolved through procedures established by joom99, including arbitration where necessary.